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Our News
30 May 2018

What are IT support services?

We know the needs of each business are different when it comes to IT system requirements. Larger, more tech savvy companies will use IT services for smaller scale support projects, whereas start-ups and SMEs with more limited IT support in-house are more likely to fully outsource their IT support.

So what are IT support services and how can you make sure you’re getting the best from your IT investment?

Managed IT Support Services

There are a number of reasons why you might decide to use managed IT support services, whether it’s to support an in-house team in a large company or outsource the management of your IT infrastructure to a third party to free up time resource for other aspects of your business.

Whatever the reason, having a managed support contract with guaranteed response times and ongoing system monitoring is the answer. Some of the many benefits of managed IT support include:

  • Dedicated service helpdesk – Having an IT support contract allows you to log issues with our dedicated support team, and rest assured they’ll provide support via telephone and remote access.
  • Proactive IT systems monitoring – In addition to the reactive support which is usually the focus of most IT support contracts, we offer proactive 24/7 monitoring of your key IT systems to ensure your business can continue to run without disruptions.
  • Free onsite support – We won’t apply any extra charges if we have to visit you on site to resolve an IT issue. All support, from telephone and remote access to onsite is included in your fixed monthly fee.
  • Outstanding customer service – Having a managed IT support contract means you are assigned an account manager who will regularly work with you to make sure you’re getting the most of your support contract, as well as offer advice and guidance.

What do you get with an Augmented IT Support Service

In addition to the traditional IT support services we offer as part of our managed IT support contract, you can also opt for Augmented IT Support, which entitles you to round-the-clock IT advice and on-site cover for your existing team when you need it.

Why choose Circle IT for your Managed IT Support Services?

We know the one-size fits all approach doesn’t work, so we offer every organisation a unique set of IT support services. Regardless of the size and type of your organisation, our team of IT experts will work with you to help determine what managed IT support package best suits the individual needs of your business.

Outsourcing your IT support services saves you money on hiring IT staff and on any unexpected IT costs which may occur, as well as allowing you to focus on your core business while we take care of connect you to the latest technology, and keep you fully compliant and secure.

Get in touch with the Circle IT team to find out more about our managed IT support services.

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