We’re delighted to announce that the Circle IT Service Desk is evolving following two key internal promotions in the form of Katie Bryn as Services Manager and Steve Muller as Head of Technical Services.
Katie and Steve will be teaming up to work together on increasing the technical skills within the organisation and increasing the support and development of our team, all designed to deliver exceptional customer and staff experience.
Steve joined the Circle IT Service Desk 7 years ago and has progressed through the business holding a number of roles including Project Engineer and as a Consultant in our Proactive Services Team. He took over responsibility for the Project Delivery Team in 2016 and has since been promoted to Head of Technical Services where the team continues to go from strength to strength.
Katie Bryn joined us as a Team Leader 3 years ago and has held a number of roles within the organisation, latterly within our Support Team as a Quality and Customer Relationship Manager. She has worked hard to introduce a performance management system into the business where employees get monthly sessions with their managers, designed to give them feedback and to improve their overall skills and capabilities.
Jennifer Griffiths, Head of HR said “We’re delighted that Katie and Steve have agreed to take on bigger roles within Circle IT taking on overall responsibility for the Service Desk Team. At Circle IT, as a small business, we place a real emphasis on promoting and developing from within and it’s great to be able to provide these sorts of opportunities for growth and development within the team.”
“One of the things we see time and time again is that all our staff members are willing to support and mentor other members of the team and this is invaluable across the business in giving our teams exposure to different technologies. With the launch of our new technical training plans, this blend of experiential and formal training coupled with the experience of staff like Katie and Steve is how we will continue to forge careers on the Circle IT Service Desk and this will continue to be a key focus for us here at Circle IT”.