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Desktop Support Technician

Circle IT | Infrastructure Engineer (CAVC)

Role Spec

Job Title: Desktop Support Technician

Location: Cardiff & Vale College Sites, Cardiff (other customer sites and Circle IT’s Head Office as required)

Position: Permanent

Salary: £18,000 - £24,000 DOE

The Job

Based at our Customer site, Cardiff and Vale College, our Desktop Support Technicians are responsible for supporting our customers needs and the daily management of our proactive and reactive monitoring software. This will include tasks such as call logging and troubleshooting issues and resolving support queries or diagnosing issues where possible. This will be done by responding to both calls, emails and face to face enquiries.

This is a customer facing role which will sometimes require out of hours work and travel to and from other customer sites and Head office (Cardiff Gate). Please note that this position needs you to complete an enhanced DBS check.

As a part of this role our employees have access to our Technical Training Academy (worth £1000)

 

What you'll do

Assist our customers with their questions about supported software and platforms, ensuring adherence to company processes and SLAs/OLAs. 

  • Log all related service desk tickets on our ticket logging system
  • Desktop and hardware repairs
  • Research answers to questions using a variety of resources and work with other Circle IT employees, product vendors, internal technical teams etc to answer customer questions.
  • Support other service desk operations as required.
  • Communicate effectively (verbally and in writing) with company stakeholders (e.g. customer, third party, internal customers). 
  • Establish and maintain effective working relationships with co-workers, supervisors and customers. 
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role
  • Keep up to date with current IT and solution trends, technologies and updates relevant to Circle IT’s user community.  

 

What we are looking for

Our Desktop Support Technicians are enthusiastic, customer focused IT professionals who are passionate about technology and enjoy keeping up to date with the latest tech trends. 

You will need the following skills and experience:

  • Experience of working in a technical customer service support role (desktop)
  • Great Customer Services skills, face to face, phone and email based.
  • Exposure to working to SLA’s (Service Level Agreements)
  • Knowledge of Microsoft, Active directory and Office 365 would be preferable.
  • Full UK Driving license
  • Strong organisational skills
  • A strong desire to learn and develop

 

Check out some of the benefits you will enjoy as part of the Circle IT Team (Click here) 

A full job description is available by request, careers@circleit.co.uk.


Apply

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Should you not hear back from us within three weeks of submitting your application, we would like to thank you for taking an interest in working at Circle IT and confirm that you were not successful at this time.  

Please note: Strictly no recruitment agencies