Job Title: Desktop Support Technician
Location: Cardiff & Vale College Sites, Cardiff (other customer sites and Circle IT’s Head Office as required)
Salary: £18,000 - £24,000 DOE
Based at our Customer site, Cardiff and Vale College, our Desktop Support Technicians are responsible for supporting our customers needs and the daily management of our proactive and reactive monitoring software. This will include tasks such as call logging and troubleshooting issues and resolving support queries or diagnosing issues where possible. This will be done by responding to both calls, emails and face to face enquiries.
This is a customer facing role which will sometimes require out of hours work and travel to and from other customer sites and Head office (Cardiff Gate). Please note that this position needs you to complete an enhanced DBS check.
As a part of this role our employees have access to our Technical Training Academy (worth £1000)
Assist our customers with their questions about supported software and platforms, ensuring adherence to company processes and SLAs/OLAs.
Our Desktop Support Technicians are enthusiastic, customer focused IT professionals who are passionate about technology and enjoy keeping up to date with the latest tech trends.
You will need the following skills and experience:
A full job description is available by request, firstname.lastname@example.org.
To apply for this roles, please follow the link below. Before applying for a vacancy please read our privacy notice which explains how we will process and store your data.
Should you not hear back from us within three weeks of submitting your application, we would like to thank you for taking an interest in working at Circle IT and confirm that you were not successful at this time.
Please note: Strictly no recruitment agencies