Job Title: 1st line Support Engineer
Location: Customer site, Birmingham
Based at our Customer site, our 1st line support engineers are responsible for supporting our customers' needs and the daily management of our proactive and reactive monitoring software. This will include tasks such as call logging and troubleshooting issues and resolving support queries or diagnosing issues where possible. This will be done by responding to both calls, emails and face to face enquiries.
This is a customer-facing role which will sometimes require out of hours work and travel to and from other customer sites and Head office (Cardiff Gate). Please note that this position needs you to complete an enhanced DBS check.
As a part of this role, our employees have access to our Technical Training Academy (worth £1000)
Our Desktop Support Technicians are enthusiastic, customer-focused IT professionals who are passionate about technology and enjoy keeping up to date with the latest tech trends.
You will need the following skills and experience:
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Should you not hear back from us within three weeks of submitting your application, we would like to thank you for taking an interest in working at Circle IT and confirm that you were not successful at this time.
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