Call
0330 333 8001
Email
enquiries@circleit.co.uk
Support
0330 333 8001 (Option 2) 08:00–18:00
servicedesk@circleit.co.uk

Contact Form

If you have any questions about our services or would like us to contact you then fill out the form and we will get back to you.

*

1st Line Support Engineer

CareersRole Spec:

Job Title:             1st line Support Engineer

Location:            Customer site, Birmingham

Salary:                 £20,000

The Job:

Based at our Customer site, our 1st line support engineers are responsible for supporting our customers' needs and the daily management of our proactive and reactive monitoring software. This will include tasks such as call logging and troubleshooting issues and resolving support queries or diagnosing issues where possible. This will be done by responding to both calls, emails and face to face enquiries.

This is a customer-facing role which will sometimes require out of hours work and travel to and from other customer sites and Head office (Cardiff Gate). Please note that this position needs you to complete an enhanced DBS check.

As a part of this role, our employees have access to our Technical Training Academy (worth £1000)

Principle Duties and Responsibilities:

  • Assist our customers with their questions about supported software and platforms, ensuring adherence to company processes and SLAs/OLAs.
  • Log all related service desk tickets on our ticket logging system
  • Desktop and hardware repairs
  • Research answers to questions using a variety of resources and works with other Circle IT employees, product vendors, internal technical teams etc to answer customer questions.
  • Support other service desk operations as required.
  • Communicate effectively (verbally and in writing) with company stakeholders (e.g. customer, third party, internal customers).
  • Establish and maintain effective working relationships with co-workers, supervisors and customers.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role
  • Keep up to date with current IT and solution trends, technologies and updates relevant to Circle IT’s user community.

What we are looking for:

Our Desktop Support Technicians are enthusiastic, customer-focused IT professionals who are passionate about technology and enjoy keeping up to date with the latest tech trends.

You will need the following skills and experience:

  • Windows 7 & 10 Desktop Support
  • Apple Mac OS Support
  • Microsoft Office Support
  • PC Building & Deployments
  • Basic Active Directory Administration
  • Basic Networking Knowledge
  • Knowledge of Ticket logging systems
  • Self-motivated and keen to develop your skills
  • Experience of working in a customer service role
  • Exposure to working within SLA’s
  • Strong team working ethic

Check out some of the benefits you will enjoy as part of the Circle IT Team (Click here) 


Apply

To apply for these roles, please upload your CV below or email careers@circleit.co.uk quoting the vacancy you are applying for in the subject title. Before applying for a vacancy please read our privacy notice which explains how we will process and store your data.

CLICK HERE TO APPLY

Should you not hear back from us within three weeks of submitting your application, we would like to thank you for taking an interest in working at Circle IT and confirm that you were not successful at this time.  

Please note: Strictly no recruitment agencies