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Service Desk Analyst | UKTV | London


Are you an IT support professional based in/near West London looking for a new and creative opportunity in IT? Does the opportunity of working in a dynamic working environment with the latest, cutting edge technology for an ambitious IT Solutions company excite you? Then look no further…

We have an exciting opportunity for an enthusiastic and creative individual, who is passionate about technology to join our service desk operations as a Service Desk Analyst at one of our leading and multi-award winning customer sites (in media/broadcasting) located in Hammersmith, West London.  

UKTV the proud broadcaster of Dave, W, Alibi, Gold, Eden, Drama, Really, Good Food, Home, Yesterday and the on demand service UKTV Play.

UKTV is a multi-award winning media company that reaches over 42 million viewers every month and is proud to be the only British television broadcaster to be recognised by the Sunday Times Top 100 Best Companies.

UKTV is a social, vibrant and collaborative place to work with numerous opportunities to enhance your career. Whether you are creative, in to data, or simply looking for that first opportunity in the media industry we could have the opportunity for you.

UKTV are currently recruiting for a Service Desk Analyst, for more information cast an eye over the below:

What you’ll be up to:

  • Responsible for assisting the customer with their questions about supported software and computing platforms to the best of his/her ability, in a customer facing, professional and courteous manner.
  • Day to day management of our proactive monitoring software. This includes logging all related service desk tickets on our ticket logging system and dealing with them as per the service guidelines.
  • Research questions using a variety of manuals and resources, and to work with other consultants, Circle IT employees, product vendors, internal technical teams at UKTV and affiliated consulting organisations in answering any of the customer’s questions.
  • Be willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations.
  • Maintain and update (by local knowledge and by local means) a log of the availability of employees’ likely to receive inbound calls on a continuous basis.
  • Communicate and liaise verbally and in writing with the customer’s and Circle IT’s stakeholders. Interpret/respond clearly and effectively to verbal requests over the phone or in person, and to verbal or written instructions.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  • Assisting internal teams in the broadcast workflow (Workorders and VOD) to ensure all broadcast media is delivered to our playout platforms
  • Be the subject matter expert of the What’s ON (WON) application and server hosting environments, including raising and escalating tickets with external suppliers for any issues impacting the WON service swiftly.
  • Providing WON desktop support internally, ensuring administration of the system is kept up to date with new starters, movers and leavers as well as upgrading the system and assisting in the testing and release process.
  • If required, provide out of hours support


What you’ll be able to bring to the table:

  • Excellent customer service skills and communication skills

  • Strong prioritisation and troubleshooting skills

  • Experience of working within a technical customer service / IT support role- preferably in a managed services company

  • Experience of working in a customer services role

  • Technical IT Support experience (Desktop)

  • Experience supporting business systems.

  • Demonstrable experience of working in a fast paced working environment

  • Previously worked with and have an understanding of the following technologies:

    • Windows Operating Systems (7 & 8.1)
    • Apple- OSX
    • Microsoft Office
    • Microsoft Office 365
    • AV Products
    • PC & server security
    • ADSL
    • LAN
    • Exchange Active Directory
    • Multifunction printing/scanning



To apply for this roles, please upload your CV below or email quoting the vacancy you are applying for in the subject title. 


Should you not hear back from us within three weeks of submitting your application, we would like to thank you for taking an interest in working at Circle IT and confirm that you were not successful at this time.  

Please note: Strictly no recruitment agencies