Are you an IT Professional looking for an opportunity to work for an industry leading IT solutions company?
Does the opportunity of working with the latest, cutting edge technology for a dynamic and ambitious IT Solutions company excite you?
Location: Circle IT HQ, Cardiff, Wales
Position: Full Time / Permanent
Salary: Up to £25k dependant on experience
Our Service Desk Analysts are responsible for supporting our customer needs and the daily management of our proactive and reactive monitoring software.
This is a customer facing role, where some out of hours work and travel to and from customer sites (nationally) may be required to meet business needs.
We would also consider a graduate with a passion for IT looking to re-locate to the UK or a graduate currently based in the UK (Fluent in Spanish & English/Salary relevant to skills & experience). A relocation package would also be included within this instance.
Responsibilities include (but not limited to):
Call logging and troubleshooting issuesAllocating unresolved calls to our helpdesk
Providing backup first line support to all our customersInternal desktop repairs at Circle IT and assist internal employees with Circle IT’s internal IT systems as directed.
Bi-lingual in both English & Spanish (Both verbal & written)
Experience working in a technical customer service IT support role (desktop) previously
Experience of working in a customer services role
Exposure to working within SLAs
Demonstrable experience of working in a fast-paced working environment
Full and valid UK driver’s license
A relevant technical qualification
A good understanding/working knowledge IT, especially in the following technologies: Windows Operating Systems (7, 8.1, 10), Microsoft Office, AV Products, PC & server security, ADSL, LAN, Exchange, Active Directory
A good understanding of IT support principles; e.g. desktop, networks, infrastructure
Ability to use desktop software and applications- word processing, spreadsheets and graphics
Excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally
Good numeracy/literacy skills
Excellent telephone manner and customer engagement skills
Practical problem solving and negotiation skills
Strong prioritisation, time management and troubleshooting skills
A basic understanding of Apple (desirable)
Office 365 experience (desirable)
SCCM experience (desirable)
Approach - Passionate, proactive, dynamic, enthusiastic & customer focused
Eager to learn and develop and to share knowledge with others
Passionate about IT and providing excellent customer service
Commitment to ongoing personal professional development
Strong team work ethic
Work and behave in-line with Circle IT’s Values - Leadership, Support & Respect, Quality & Dedication, Passion & Innovation, Agility & Energy
A full job description is available by request, firstname.lastname@example.org.
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Should you not hear back from us within three weeks of submitting your application, we would like to thank you for taking an interest in working at Circle IT and confirm that you were not successful at this time.
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