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Service Delivery Manager

Location: Flexible - Cardiff / Swindon / Reading / London or close proximity - Will be required to travel

We have an exciting opportunity for a Service Delivery professional to join our team here at Circle IT as a Service Delivery Manager (SDM).   

The Service Delivery Manager is a professional services manager, responsible for owning the delivery of services into managed service customer account(s).  A high level of customer contact and interaction, the Service Deliver Manager plays a key part in creating and maintaining strong long term relationships and acting as the bridge between the client(s) and our operational delivery teams.  The Service Delivery Manager oversees the delivery of service technology to our customers and take ownership and accountability of specified customer relationship(s), service improvement plans and SLAs. Account profitability forms an important aspect of this role, as does meeting regularly with customers to profile immediate and strategic opportunities and working with other Circle IT departments e.g. Sales & Marketing to maximise opportunitise where required.  The Service Delivery Manager is a great communicator- able to provide continuity for projects and incidents from start to finish- and is strong influncer- someone who is able to influence all areas of the organisation into providing a strong service to our customers.  The Service Delivery Manager role will include over night stays and regular travel. 

Qualifications, work experience and knowledge required

  • Experience in a managerial/senior customer and service delivery role within a technical environment (ITIL aligned preferable)
  • Experience of achieving targets and delivering an effective service to customers within SLAs
  • Experience of managing customer expectations and working collaboratively with technical and non-technical teams
  • Experience of producing and analysing customer service delivery performance reports, presenting findings and recommendations to management and customers to improve the service
  • Experience of working collaboratively with customers to support their IT strategy, profiling and acting on future opportunities.
  • Full UK drivers licence - travel will be required

Skills (including technical)

  • Approach- accountable, agile, commercial, professional, customer focused
  • Ability to influence, negotiate and to take ownership of company processes
  • Able to manage large customer relationships and manage expectations both internally and externally.
  • Effective commercial and leadership skill set
  • Excellent communication and presentation skills (written & verbal)
  • A self-motivation to succeed
  • Passionate about delivering effective customer service and results
  • Able to work independently and as part of a team, with minimal supervision
  • Strong team work ethic
  • Work and behave in-line with Circle IT’s Values- Leadership, Agility & Energy, Quality & Dedication, Passion & Innovation, Support & Respect

A full job description is available by request, careers@circleit.co.uk.


Apply

To apply for this roles, please upload your CV below or email careers@circleit.co.uk quoting the vacancy you are applying for in the subject title. 

 

Should you not hear back from us within three weeks of submitting your application, we would like to thank you for taking an interest in working at Circle IT and confirm that you were not successful at this time.  

Please note: Strictly no recruitment agencies