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Senior Infrastructure Engineer (3rd Line)

Are you an IT Infrastructure professional looking for a new, varied exciting challenge?  Does the opportunity of working within a dynamic working environment with the latest, cutting edge technology for an ambitious IT Solutions company excite you? Then look no further…

We have an opportunity for a driven, customer focused IT Infrastructure professional, who is passionate about technology to join our service desk team in Cardiff Gate as a Senior Infrastructure Engineer (3rd Line). 

The Senior Infrastructure Engineer is a professional that demonstrates exceptional leadership and technical capability.  Someone who’s technically astute, is able to lead confidently under pressure, within a busy working environment and acts as a role model to others.  Keeping abreast of the latest technologies and trends is an important element of the role as is understanding their importance and purpose within a business environment/context.

The Senior Infrastructure Engineer is responsible for troubleshooting network problems, issues and providing 3rd line IT technical support to our customers as determined by the helpdesk team leader.  Clear communication, customer focus and a solution mind-set are key skills to the role as the Senior Infrastructure Engineer is the main point of escalation for all site-down/systems down matters and escalations from the company’s 2nd line Infrastructure Analysts. 

Supporting and providing an on-call service to our customers is expected and travel to and from customer sites may be required. 

The successful candidate will be technically astute, and detail of the essential technology knowledge required for the role can be found below.  A full job description is available by request,

No agency submissions at this time please. To apply for the role, please attach your CV and covering letter to this application. Should you not hear back from us within three weeks of submitting your application, we would like to thank you for taking an interest in working at Circle IT.  

Qualifications, work experience and knowledge required

  • A minimum of 3 years’ experience of working with Windows Server and Microsoft Exchange administration.

  • Experience of working in an IT service desk environment and customer services role previously.

  • Experience of working to strict SLAs / exposure to SLA Management.

  • Demonstrable experience of working in a fast paced environment.

  • Full and valid UK driver’s license.

  • A relevant technical qualification is desirable (e.g. MCSE, CCNS, CCS, VCP).  


Skills (including technical)

  • An advanced and in-depth understanding of the following technologies:Outstanding leadership capabilities and characteristics- able to mentor and act as a role model to others (internal and external)

    • Microsoft Office & Office 365, 
    • AV Products, 
    • ADSL 
    • LAN.
    • Windows Server operating systems including Server 2012R2, 
    • FSMO roles
    • Various backup technologies, 
    • Various Network infrastructures,
    • Dell Networking
    • SonicWall Firewall
    • Networking knowledge-routers, firewalls, switches 
    • Terminal Services understanding 
    • Hyper V
    • VMWare
    • Veeam
    • Active Directory
    • ADFS
    • Layer2/3 networks
    • Exposure and understanding of storage (SAN)
  • Excellent customer services and communication skills (written, face to face and by telephone)

  • Excellent telephone manner and customer engagement skills

  • Practical problem solving and negotiation skills

  • Strong prioritisation and troubleshooting skills

  • An understanding of Apple-OX and device support desirable

  • Approach- Proactive, dynamic, assertive, driven and enthusiastic 

  • Eager to learn and develop and to share knowledge with others

  • Passionate about providing excellent customer service

  • Strong team work ethic

  • Work and behave in-line with Circle IT’s Values: Leadership, Agility & Energy, Quality & Dedication, Passion & Innovation, Support & Respect


A full Job Description is avaialable on request. 


To apply for this roles, please upload your CV below or email quoting the vacancy you are applying for in the subject title. 


Should you not hear back from us within three weeks of submitting your application, we would like to thank you for taking an interest in working at Circle IT and confirm that you were not successful at this time.  

Please note: Strictly no recruitment agencies