Circle IT are delighted to be shortlisted in TWO categories at the IT Service and Support Awards 2019 - Best Service Improvement Project and Service Desk Manager of The Year. The 24th annual IT Service & Support Awards will be held on Tuesday 26th March 2019 at the Birmingham Hilton Metropole.
The IT Service and Support Awards recognise and celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry. The judges look for excellence, professionalism and innovation in the industry.
The Service Desk Manager of the Year award is open to the manager or team leader of an IT service operation who inspires others to achieve great things. Service desk leadership is about doing the things that drive action, get results, and improve performance. It is the ability to influence and motivate others, and create an environment that encourages personal accountability, responsible decision making, and a commitment to the continual improvement in support of the organisation’s objectives.
Katie Bryn, Circle IT’s Service Manager, has worked hard to introduce a performance management system into the business, designed to give feedback and to improve overall skills and capabilities within the company.
This Best Service Improvement Project award is open to IT service and support teams that help internal or external customers to achieve their business goals. Service improvement is embedded in the ethos and DNA of the Circle IT Service Desk Team. The award recognises commitment and passion for service improvement and the ability to truly benefit your customer’s business.
Circle IT are very proud of our Service Improvement Project which has had a positive effect on many areas, including:
We look forward to presenting our Service Improvement Project in more detail to the judges and to the Awards Gala Dinner on Tuesday 26th March 2019.
Find out more about the awards on the SDI website