Circle IT takes great pride in ensuring every client is dealt with in a professional and friendly manner. Circle IT is committed to customer satisfaction and strongly believes it boasts one of the most technical helpdesk teams in the country.

It is not difficult to see why; in a recent survey conducted by the company, 100% of clients only had positive feedback about the helpdesk, adding that their calls were dealt with both rapidly and politely.

In the last month the helpdesk received 1250 calls. 84% of which the helpdesk closed first time, with only 16% needing to be escalated to second line support. Clients reported that they were kept informed throughout their call leaving them feeling confident that the Circle IT Helpdesk were doing the upper most to resolve their issue.

"We concentrate on technical excellence so that our clients can focus on running their core business functions with confidence," says Roger Harry, Circle IT’s Managing Director. "Delivering outstanding levels of service and support ensures that the experience our clients enjoy is as productive, cost-effective and uninterrupted as possible."

"Knowing that the Circle IT helpdesk is at the end of the phone whenever we need it gives us the reassurance we need to grow our business without worrying about our IT" Hayley Parsons, Managing Director, GoCompare.com

"Oliver has assisted me to resolve a number of issues recently and has been a great help. He is a credit to the organisation" Questionnaire Feedback

"First of all can I thank you for the excellent service and response Circle IT has given (us) over the last couple of weeks, you have delivered what you promised, and restored my faith in the IT industry!" Questionnaire Feedback

"We would all like to thank Circle for their combined efforts over the last couple of months and all the challenges re lack of telecoms. Chris in particular has been exceptional." Questionnaire Feedback

"During all my dealings with your helpdesk I have found that any issues are resolved as quickly as possible and with a minimum of fuss, the staff are friendly, helpful and patient when necessary. I can't fault the service." Questionnaire Feedback

Circle IT is so devoted and confident in their technical teams that constant feedback is not only encouraged but actively sought by all managers at the company. Circle IT strive to improve the customer experience every step of the way and believe this is why they stand out from other IT companies. Andrew Maddock the helpdesk manager, states why he believes his team have inspired such good feedback from clients;

"The helpdesk team undergo constant training and improvement at Circle, and we believe investment in staff is key to filtering through the best customer service and support available" Andy Maddock, Helpdesk Manager