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Infrastructure Engineer

Circle IT | Infrastructure Engineer

We have an exciting opportunity for an Infrastructure Engineer to join our team at Circle IT. This role would suit someone who demonstrates a proficient technical capability, can work confidently under pressure within a busy working environment and acts as a role model to others.  Keeping abreast of the latest technologies and trends is an important element of the role as is understanding their importance and purpose within a business environment/context.

The role requires daily management of our reactive and proactive escalated support calls, which includes call logging and troubleshooting issues within time constraints and where possible resolving support queries or diagnosing issues. The Infrastructure Engineer is required to provide support for support engineers and is the main point of escalation for issues from the Service Desk where they have not been able to resolve matters

Being part of the on-call rota for our customers and travel to and from customer sites will also be expected as part of this role. Completion of an Enhanced DBS Check is also required.

This is a unique opportunity to get hands on with a wide range of technologies. The role provides a fast-paced, challenging environment in which an engineer can utilise the full breadth of his or her skills while developing further from the exposure they will get from the many different customer infrastructures they will be supporting.

The successful candidate would be able and happy to complete a DBS check as part of of the role.

A full job description is available by request, careers@circleit.co.uk.

Qualifications, work experience and knowledge required

Essential

  • Demonstrable experience of working in an Infrastructure support role
  • Exposure of SLA Management
  • Demonstrable experience of working in a fast-paced environment
  • Full and valid UK driver’s license
  • Completion of Enhanced DBS Check required

Skills (including technical)

Essential

  • In depth experience of supporting of the following:
  • Microsoft Office & Office 365
  • AV Products
  • WAN, LAN and WLAN
  • Windows Desktop Ooerating Systems (Windows 7 and up)
  • Windows Server Operating Systems (Server 2003 and up)
  • Backup technologies including Veeam
  • Firewall technologies
  • Terminal Services / RDS
  • Virtualisation technologies (VMWare / Hyper-V)
  • Active Directory – replication, FSMO, management, troubleshooting
  • Understanding of storage (SAN)
  • Approach – Proactive, dynamic, assertive, driven and enthusiastic
  • Excellent phone manner and customer engagement skills
  • Strong prioritisation and practical problem-solving skills
  • Able to mentor and act as a role model to others (internal and external)
  • Excellent customer services and communication skills (written, face to face and by telephone)
  • Eager to learn and develop and to share knowledge with others
  • Passionate about providing excellent customer service
  • Strong team work ethic
  • Work and behave in-line with Circle IT’s Values – Leadership, Agility & Energy, Quality & Dedication, Passion & Innovation, Support & Respect

Desirable

  • ADFS knowledge and experience
  • An understanding of Apple OSX and device support
 

What we'll offer you

  • Circle IT are an award-winning employer of choice
  • 25 days holiday with incremental increase
  • Private healthcare
  • Contributory pension scheme
  • Personal and Professional Development – Training and growth opportunities
  • Recognising achievements – annual award program and bonus schemes
  • Free Parking and Energy perks at our HQ - including pool table, snack vending machine, ping-pong and free hot drinks and fresh organic fruit.
  • Regular social and team events

Apply

To apply for this roles, please upload your CV below or email careers@circleit.co.uk quoting the vacancy you are applying for in the subject title. 

 

Should you not hear back from us within three weeks of submitting your application, we would like to thank you for taking an interest in working at Circle IT and confirm that you were not successful at this time.  

Please note: Strictly no recruitment agencies