Are you looking for a new career with the opportunity to grow professionally and personally?
Do you want to work with the latest, cutting-edge technology?
Would you like to join the Circle IT family of like-minded, supportive and innovative people?
Location: On-Site Team - Cardiff and Vale College, Cardiff
Position: Full Time / Permanent
Salary: Up to £32k plus company benefits
We have an exciting opportunity for an enthusiastic, customer focused Infrastructure Engineer, who is passionate about technology and enjoys keeping up-to-date with the latest technological trends, to join our expanding team at Circle IT.
We’re on the lookout for an Infrastructure Engineer with a good knowledge of networks & communication technologies and server infrastructure technologies including all Windows Server variants & roles. The successful candidate will have a strong desire to continuously learn and develop their technological skills.
Based at a client site in Cardiff, you will be responsible for providing customer service and technical support to users at Cardiff & Vale College (CAVC), alongside our on-site team at the College.
You will be required to carry out a DBS check for this position.
Watch our video below to find out about our partnership with one of the largest colleges in the county, and the end-to-end IT solution Circle IT provided at CAVC.
Main Duties and Responsibilities
Daily Management of reactive and proactive support calls
Call logging and troubleshooting issues within time constraints
Resolving support queries or diagnosing issues
Providing cover for our 1st Line Support Team at CAVC Main point of escalation for multi-user issues and escalations from the Service Desk, where the 1st Line Team have not been able to resolve an issue.
Experience of working in a technical customer service IT support role (desktop) previously
Experience of working in a customer services role
Exposure to working within SLAs
Demonstrable experience of working in a fast-paced working environment
Full and valid UK driver’s license
A relevant technical qualification (desirable)
An advanced understanding/working knowledge and confident with the following technologies:
Excellent customer services and communication skills
Excellent telephone manner and customer engagement skills
Practical problem solving and negotiation skills
Strong prioritisation and troubleshooting skills
A basic understanding of Apple-OSX (desirable)
Approach- Passionate, proactive, dynamic, enthusiastic & customer focused
Eager to learn and develop and to share knowledge with others
Passionate about IT and providing excellent customer service
Strong team work ethic
Work and behave in-line with Circle IT’s Values: Leadership, Support & Respect, Quality & Dedication, Passion & Innovation and Agility & Energy
A full job description is available by request, firstname.lastname@example.org.
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Should you not hear back from us within three weeks of submitting your application, we would like to thank you for taking an interest in working at Circle IT and confirm that you were not successful at this time.
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