Whether you feel that your organisation isn't large enough for your own internal IT department, or you just want to take away managing your IT infrastructure, a managed support contract from Circle IT is the answer.
Using service level agreements (SLA's), Circle IT offers a series of guarantees in terms of what a customer can expect in terms of standard response times and on-going system monitoring.
Benefits of managed support from Circle IT include:
Our support helpdesk is available during normal working hours for our clients to log support calls for any IT related problems. Each customer call is logged in our remote management system and we will provide you with a unique call reference number to keep track of your issue.
Our fully trained team will work directly with you to manage and resolve your support query using telephone support and remote access.
Circle IT use a number of market-leading tools to provide proactive 24/7 monitoring of your key IT systems. Traditionally, IT support companies focus on reactive support, only fixing something when it's broken, meaning issues occur when it's already too late.
Unlike these traditional methods, Circle IT focus on providing proactive support to ensure your business can continue to run smoothly, knowing that any issues are resolved before they become disruptive to your business.
Our software monitors all networked devices including servers, PCs, printers, routers, switches, firewalls and all server-based software, providing us with a real time analysis of the performance of your systems.
Whilst we try to fix all issues remotely, some support problems may require an on-site visit to reach a resolution. Unlike many other IT support companies, Circle IT don't apply any additional charges or travel costs for engineer call outs.
All support, be it onsite, by telephone or remote access is included within a fixed monthly fee, meaning you'll never receive any unexpected bills from us.
As a business, we are always looking at ways to enhance our customer service offering and take feedback from our customers very seriously. When you take a managed support contract with Circle IT you will be assigned an account manager who will be a regular point of contact for you. Your account manager will work with you to ensure that you are getting the most out of your support contract and be able to offer advice and guidance.
We run a number of customer service initiatives including regular account management visits, mystery shoppers and customer surveys, such as Net Prime Promoter (NPP), to ensure we are maintaining the levels of service our clients expect from us.
"Delivering outstanding levels of service and support ensures that the experience our clients enjoy is as productive, cost-effective and uninterrupted as possible."