When you need a little extra technical support to assist your existing IT staff, our augmented support can give you the help you need, when you need it.
Whether you need advice on IT issues or on-site cover for sickness, leave or unplanned absences, our flexible approach allows us to work alongside your existing team.
Benefits of augmented support from Circle IT include:
With an augmented support contract you will have instant access to one of our senior network engineers to deal with any critical issues as and when they arise.
You’ll have access to our service desk which is staffed by Microsoft Certified Professionals (MCP’s) between the working hours of 8.00am to 6.00pm, Monday to Friday.
When your internal IT staff are away from the business, either planned or not, the management of your IT systems is crucial. With an augmented support contract from Circle IT we can ensure that your systems are still supported with the same care and diligence as you would expect from your IT staff if they were there. We can provide a mixture of on-site engineer days and access to the Circle IT service desk.
Circle IT use a number of market-leading tools to provide proactive monitoring of your key IT systems. Traditionally, IT support companies focus on reactive support, only fixing something when it's broken, meaning issues occur when it's already too late.
Unlike these traditional methods, Circle IT focuses on providing proactive support to ensure your business can continue to run smoothly, knowing that any issues are resolved before they become disruptive to your business.
Our software monitors all networked devices including servers, PCs, printers, routers, switches, firewalls and all server-based software providing us with a real time analysis of the performance of your systems.
Whilst we try to fix all issues remotely, some support issues may require an on-site visit to reach a resolution. Unlike many other IT support companies, Circle IT doesn't apply any additional charges or travel costs for engineer call outs.
All support, be it onsite or by telephone or remote access, is included within a fixed monthly fee, meaning you'll never receive any unexpected bills from us.
When you take out a support contract with Circle IT you will be assigned an account manager who will be a regular point of contact for you. Your account manager will work with you to ensure that your systems are running at their optimum levels and that your IT strategy is fully defined.